Refund Policy

You may request a full refund of a Build CreditsTM pack purchase within 30 days of the order date, provided the purchased credits have not been consumed. If some credits have been consumed, a partial refund may be approved at SLMS's discretion based on the unused portion.

Monthly Builder MembershipTM payments and Annual Builder MembershipTM payments are eligible for a full refund within 30 days of the initial charge or renewal, if you have not made material use of the membership benefits during that period. You may cancel a recurring membership at any time; cancellation stops future renewals.

Prepaid consultations are refundable in full if cancelled at least 24 hours before the scheduled session. Sessions cancelled inside 24 hours or missed without notice are non-refundable. If the consultation is not delivered as scheduled by SLMS, a full refund or reschedule is offered.

The following are non-refundable:

• Build CreditsTM already consumed on ArchitectTM activities.
• Free monthly Build CreditsTM granted to your account.
• Signup bonus and promotional Build CreditsTM.
• Purchases older than 30 days, except as required by law.

Payments are processed by our reseller, Paddle. To request a refund, visit paddle.net and locate your order using the email you provided at checkout, or contact us at billing@slms.co and include your order number and reason for the request.

Approved refunds are typically issued by Paddle within 3–10 business days, depending on your payment method and bank. Refunds are returned to the original payment method.

This Refund Policy does not affect any statutory consumer rights you have under applicable law. Where local law provides broader refund rights, those rights apply.

Refund questions: billing@slms.co
General: architect@slms.co